Chandigarh, July 31
The State Consumer Disputes Redressal Commission has directed HDFC Bank Ltd to pay Rs 25,000 as compensation to Parvesh Gupta, a resident of Sector 51.
Earlier, Gupta had filed a complaint in the District Consumer Disputes Redressal Forum, which had directed the respondent to refund the foreclosure charges of Rs 10,113, along with a compensation of Rs 10,000 to the complainant, for the harassment caused to him due to loss of documents, as well as Rs 2,500 as cost of litigation.
However, feeling aggrieved over the meagre compensation awarded by the district forum, Gupta moved the State Commission.
The counsel for the complainant submitted that respondents had not handed over original allotment letter or a certified copy to his client. He further submitted that the complainant had to suffer a lot of physical harassment, mental agony and inconvenience, for a number of years, on account of loss of his original allotment letter, which was submitted by him, before Centurion Bank, which was later merged with HDFC Bank Ltd. He further submitted that it was the duty of the respondents to handover either the original document or the certified/duplicate copy to his client.
On the other hand, the counsel for the respondents, argued that the respondents tried to get a duplicate allotment letter prepared from the Chandigarh Housing Board, but the relevant file was found to have been lost. He said, in case, the complainant produced the original receipts, regarding the payments made by him, to the Housing Board, his file could be traced and revived, and duplicate allotment letter would be supplied to him. He further submitted that the compensation of Rs 10,000 awarded by the District Forum was fair and reasonable.
While enhancing the compensation to Rs 25,00,0 State Commission president Justice Sham Sunder and Member Neena Sandhu observed that it was due to the negligence on the part of the opposite parties that the original allotment letter, which was deposited by the complainant was lost. The complainant had to furnish another security, by way of pledging his LIC policy of Rs 2,00,000 with the respondents, for no fault of his. One can well imagine the condition of a person, whose original allotment letter regarding the allotment of house, was lost by the opposite party, on account of the acts of the respondents.
The State Consumer Disputes Redressal Commission has directed HDFC Bank Ltd to pay Rs 25,000 as compensation to Parvesh Gupta, a resident of Sector 51.
Earlier, Gupta had filed a complaint in the District Consumer Disputes Redressal Forum, which had directed the respondent to refund the foreclosure charges of Rs 10,113, along with a compensation of Rs 10,000 to the complainant, for the harassment caused to him due to loss of documents, as well as Rs 2,500 as cost of litigation.
However, feeling aggrieved over the meagre compensation awarded by the district forum, Gupta moved the State Commission.
The counsel for the complainant submitted that respondents had not handed over original allotment letter or a certified copy to his client. He further submitted that the complainant had to suffer a lot of physical harassment, mental agony and inconvenience, for a number of years, on account of loss of his original allotment letter, which was submitted by him, before Centurion Bank, which was later merged with HDFC Bank Ltd. He further submitted that it was the duty of the respondents to handover either the original document or the certified/duplicate copy to his client.
On the other hand, the counsel for the respondents, argued that the respondents tried to get a duplicate allotment letter prepared from the Chandigarh Housing Board, but the relevant file was found to have been lost. He said, in case, the complainant produced the original receipts, regarding the payments made by him, to the Housing Board, his file could be traced and revived, and duplicate allotment letter would be supplied to him. He further submitted that the compensation of Rs 10,000 awarded by the District Forum was fair and reasonable.
While enhancing the compensation to Rs 25,00,0 State Commission president Justice Sham Sunder and Member Neena Sandhu observed that it was due to the negligence on the part of the opposite parties that the original allotment letter, which was deposited by the complainant was lost. The complainant had to furnish another security, by way of pledging his LIC policy of Rs 2,00,000 with the respondents, for no fault of his. One can well imagine the condition of a person, whose original allotment letter regarding the allotment of house, was lost by the opposite party, on account of the acts of the respondents.
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