Panchkula, December 15
The District Consumer Disputes Redressal Forum-I slapped a fine of Rs 25,000 on Go Airlines for its failure to provide connecting flight from Mumbai to Nagpur to an official of the Punjab Mandi Board.
The district forum comprising president PD Goel and members Rajinder Singh Gill and Madanjit Kaur Sahota also directed the opposite party to refund Rs 18,186 which he and his two colleagues had spent on purchasing air tickets of Indigo Flight and Rs 9,830 for three officials of the board. The forum also directed the opposite party to pay Rs 10,000 as cost of litigation to the complainants.
The complainants submitted that they had booked air tickets for their official tour from Chandigarh to Mumbai for attending the 71st Session of Indian Road Congress as official delegates. They reached the airport on time and got the boarding passes issued. Thereafter, the opposite party announced that the flight was late due to a technical fault and likely to take off at 2 pm. At 1 pm, the opposite party further announced that the flight would take off at 4 pm. They immediately approached the officer-in-charge of the opposite party and requested him to make some alternative arrangement for them to reach Mumbai through some other flight. The officer-in-charge assured them of arranging a connecting flight. But to their utter shock and surprise, when they reached Mumbai, the connecting flight had already been taken off. They averred that they had to purchase fresh air tickets of Indigo Airline for November 12 besides staying at a hotel in Mumbai at their own expenses.
The counsel for the opposite party pleaded that the flight had delayed due to some technical fault, which was beyond the control of the Airlines. The forum observed that the delayed flight had defeated the purpose of the complainants who were to attend the 71st Session of Indian Road Congress at Nagpur.
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