Now, NRIs can lodge a police complaint via video-conferencing

alandhar, September 10
The Punjabi diaspora have a reason to cheer with the state government launching a webpage through which an aggrieved person can speak with senior officilas through the video conferencing facility and lodge a complaint online.
The facility would not only benefit NRIs facing property-related problems in Punjab, but would also prove a boon for women deserted by their husbands. Till now, the complainants had to come to India for get their grievances redressed.
Sources said an aggrieved NRI can access the website www.punjabpolice.gov.in for video conferencing every Monday between 4.00 to 5.00 pm. The complaint can also be registered through e-mail nri.pbpolice@gmail.com.
Those wishing to speak directly with a senior official can dial the helpline at 0172-2748100. For special assistance, an SP rank official is also available at mobile number 97794-64002. The complainants can check the status of their complaints at the website, the sources added.
The website also has a provision for submitting information about Punjabis detained abroad.
An NRI wing has been functional in the Punjab police Headquarters for the past many months under the supervision of IG Gurpreet Deo, who also handles the Community Affairs Division. The NRI branch is the nodal authority for monitoring complaints of NRIs, inquiries and investigations carried out in the NRI police stations and supervision of the six NRI police stations in the state.
In addition to this, the cell deals with issues pertaining to those who have been duped by travel agents. Their mandate also includes compiling a database of complaints by NRIs, pertaining to research and evaluate nature of problems faced by them for improving the quality and efficiency of police services, the sources added.
Instructions have been issued to all SSPs and Commissioners of the six police districts where NRI police stations are functioning to ensure that all NRI-related matters are dealt with these police stations only and monitored by a Gazetted Officer.