Chandigarh, August 7
The District Consumer Disputes Redressal Forum has directed Make My Trip (India) Pvt. Ltd to pay Rs 10,000 in compensation to three Panjab University students for deficiency in service as well as unfair trade practices.
The forum, comprising its president PD Goel, and members Rajinder Singh Gill and Madanjit Kaur Sahota, held that the complainants were given a wrong flight number on their ticket by the respondents while booking their return ticket. As a result, they could not board the actual flight and had to undergo harassment.
There is a clear lapse on part of the respondents, which the company cannot put on the airlines without putting on record any cogent evidence.
The forum also directed the respondents to refund the complainants Rs 17,196, Rs 1,260 and Rs 4,500 paid by the respondents for fresh air ticket, Shatabdi ticket and stay in Goa, respectively, besides Rs 5,000 towards cost of litigation.
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